Job Description

Job Title: Collections Representative

Location: Waynesboro VA

Duration: 6 Months contract

Schedule: Business hours

Description:

The Customer Account Specialist position is primarily responsible for all documentation and support and researching any relevant issues. Accountable for responding to related tax correspondence. Assist with the preparation of the quarterly and annual tax provision and related tax accounting.

Responsibilities:

• Generate and review AR aging reports on a regular basis
• Prepare daily bank deposit and accurately apply payments to customer accounts
• Facilitate the collection of past due account balances
• Reconcile General Ledger / Allowance activity
• Provide customer service regarding collection issues.
• Process customer refunds.
• Process and review account adjustments.
• Resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Education

• High school diploma or GED.

Experience

• 3-5 years High Volume corporate collections experience.

Skills/Abilities

• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• PC skills required: extensive use of Microsoft Excel & Word.
• Perform multiple tasks effectively.
• Able to work both independently and as part of a team.
• Strong analytical skills required.
• Capable of making timely, independent decisions.
• Excellent oral, written and interpersonal communications skill.

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