Job Description
Area Manager
Job Locations
US-CA-SAN FRANCISCO
Requisition ID
2025-19788
# of Openings
1
Category (Portal Searching)
Operations
Position Type (Portal Searching)
Regular Full-Time
Minimum Salary
USD $130,000.00/Yr.
Maximum Salary
USD $145,000.00/Yr.
Fixed Salary
USD $0.00/Yr.
Overview
The Area Manager is the linchpin of a successful client engagement for CBPS, serving as the primary delivery mechanism for continuous value improvement, customer retention, and profitable growth. Area Managers achieve this through execution of the CBPS Operational Excellence model, delivering quality in the services provided while also driving innovation. The role requires a dynamic individual who balances customer relationship management, team leadership, and performance management to deliver desired outcomes.
Responsibilities
Operational Excellence
Alignment of CBPS service outcomes to client strategy and initiatives Development of enforceable scope of work (SOW) documents with tangible outputs and requirements
Development of measurable, meaningful service level agreements (SLA) and key performance indicators (KPI)
Process mapping and desktop procedure development for SOW tasks
Control development
Data collection tools and reporting platform development
Analysis of operational data
Change analytics: risk, finance, and productivity
Performance management of functioning processes, including corrective action
Business case for change development & initiative launch and execution
Team Leadership
Leadership and skill set development of direct reports
Coaching and corrective action when warranted
Customer Relationship Management
Quarterly Business Review (QBR) delivery
Sponsorship attainment for change initiatives
Contract negotiation and execution for agreements, renewals, and incremental growth
Continuous relationship visibility improvement through executive presentations and events
Direct and indirect response to ad hoc client needs and requirements
Qualifications
Bachelor's degree with MBA-equivalent experience and competency
Six Sigma Green Belt+ or CAPM+ certification
3+ years directly managing customer-facing B2B relationships
3+ years managing lead or supervisor level employees
Meaningful experience leading improvement initiatives with documented results
Expert level proficiency in the following MS Office applications: Excel, Visio, Power Point, Word
Functional understanding of web-based applications
Functional understanding of Business Intelligence platforms
Ability to develop business cases for change
Scope of work (SOW) development
SLA and KPI development
Process mapping
Data analysis
Report design
Initiative launch and execution oversight
Cost / benefit analysis
Risk assessment
Excellent written communications
PHYSICAL DEMANDS
Frequent travel required
Occasional client entertainment after normal business hours, including dinners and events
What We Offer:
An opportunity to join an established team and be part of a successful and proven global organization!
A competitive compensation program!
Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
Employee discounts on Canon products & vendor discount programs for employees!
World-Class Training & Career Development Programs!
Connect With Us!
Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
#J-18808-Ljbffr Davita Inc.
Job Tags
Full time, Contract work,