Job Description

Job Description

Job Description

Fresh Express is looking for qualified, driven individual, who possess proven experience in customer service, supply chain, and order management in a fast-paced environment. The ideal candidate will have experience in customer service, manufacturing and distribution of short shelf life products, logistics, process improvement, supply planning, demand planning, forecasting, project management, lean, Six Sigma, inventory management, master data management, and advanced analytics.

Duties and Responsibilities:

• Monitor and reviewing customer orders, working with transportation and logistics aligning shipment and delivery details, monitoring product volume, and providing consistent and efficient customer service to customers
• Interface with Manufacturing, Sales, Customer Service Order Management teams (internal and external) and Logistics to resolve order, transportation, and delivery related issues impacting customer orders and on-time service
• Develop solid relationships with all customers, logistics, and sales teams, while coordinating proactive communications, solutions, and improvements on business needs
• Provide product supply with forecasting information to ensure the right product was in the right place at the right time to fulfill the customers' needs
• Communicated potential issues and areas of concern to buyers and sales personnel
• Responsible for developing and ensuring acceptable service levels, with corresponding scorecards and metrics
• Develop supply chain relationships with customers to deliver best in class results for Fresh Express driving service level improvement, as well as bottom line savings to the organization

Requirements:

• 2 + years of experience in Customer Service in a Call Center environment
• Excellent Problem-Solving, Organizational, and Interpersonal skills
• Ability to make independent decisions quickly and accurately
• Effective communicator with a solid background in Customer Service
• Proven analytical skills resulting in decision making that protects the customer, consumer and the brand
• Ability to prioritize duties in a changing environment and still meet business objectives
• Ability to communicate well in both written and verbal form, in both small team and large public venues

Other Information:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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