Job Description

Fast Auto Claims Appraiser

Job Category: Claims

Requisition Number: FASTA001136

Full-Time

Hybrid

Dedham, MA 02026, USA

Description

Key Responsibilities:

• Conduct thorough inspections of damaged vehicles, either in the field or virtually, to assess the extent of damage and needed repairs.
• Prepare detailed and accurate damage appraisals using industry-standard software (e.g., CCC, Mitchell) and align estimates with company guidelines and industry practices.
• Work closely with body shops and repair facilities to verify the accuracy of damage assessments, repair methods, and costs to ensure fair and reasonable settlements.
• Communicate effectively with policyholders to explain the claims and appraisal process, address concerns, and provide guidance on next steps.
• Work in partnership with claims adjusters, repair shops, and other third parties to facilitate the timely resolution of claims.
• Ensure all appraisals comply with company policies, state regulations, and industry best practices.
• Accurately document and report appraisal findings, including photos, detailed estimates, and any other required documentation.
• Stay current with industry trends, repair methods, and new technologies.
• Participate in ongoing training and education opportunities to maintain expertise and improve performance.

Qualifications:

• High school diploma or equivalent required.
• Technical or trade school degree in automotive repair or related field.
• 4 year Bachelor's degree in Insurance, Business, or related field (preferred).
• Minimum of 2 years of experience in auto body repair or appraisal. Previous experience in an insurance claims environment is a plus.
• Ability to manage a high volume of claims while meeting deadlines.
• Proficiency in claims management systems and relevant software.
• Knowledge of state and federal regulations impacting auto claims.

Preferred Skills:

• Proficient in the use of auto appraisal software (e.g., CCC One, Mitchell).
• Strong understanding of vehicle construction, repair methods, and parts.
• Excellent communication and customer service skills.
• Ability to negotiate and resolve conflicts effectively.

We offer a competitive total compensation package including medical, dental, vision & life insurance, pension and a 401(k) with match.

Our offices are located on the Charles River in historic Dedham, Massachusetts. Our employees enjoy the use of a subsidized on-site caf, fitness center and free parking.

The Norfolk & Dedham Group is an Equal Opportunity Employer

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