Job Description

Inter Technologies Corporation (ITC) provides expert audio-visual integration services. Our adaptable structure enables us to complete and provide follow-on support for large-scale installations throughout the United States, Canada, and Mexico. ITC is a rapidly growing and evolving family-owned and operated business and we need you to join our growing family and client list!

Lead AV Technician (Buffalo, NY)

Title: Lead AV Technician Buffalo
Department: Operations
Reports To: Project Manager

Position Purpose & Objectives

The Lead AV Technician is responsible for directing and overseeing installation teams in the deployment of professional audio-visual (AV) systems, with a strong emphasis on educational environments (K12 and higher education). This role ensures installations are completed to AVIXA standards , project specifications, and ITC's quality and safety guidelines.

The Lead AV Technician provides technical leadership on-site, supports the professional development of junior technicians, and ensures that all installations meet compliance, performance, and client satisfaction expectations. This position reports to a Project Manager and is part of the Operations team supporting ITC's mission of delivering Best-in-Class AV integration solutions .

Essential Responsibilities

Leadership & Project Execution

• Direct and oversee AV installation teams, ensuring work complies with AVIXA/InfoComm standards , manufacturer guidelines, and ITC procedures.
• Coordinate day-to-day project activities including scheduling, work assignments, and ensuring timely completion of tasks.
• Provide on-site problem-solving, technical expertise, and serve as the primary technical contact for clients and project managers.
• Train, coach, and mentor junior technicians to develop technical and professional skills, supporting advancement toward certifications (CTS, CTS-I).
• Ensure job sites are professional, safe, and represent ITC with a high level of customer satisfaction.

Technical Duties

• Install and commission AV equipment such as projectors, displays, interactive boards, cameras, control systems, DSPs, and speaker systems with an emphasis on classroom and lecture hall environments.
• Terminate, test, and label AV cabling in accordance with AVIXA standards and ITC's quality benchmarks.
• Perform system testing, troubleshooting, and adjustments to confirm functionality and performance.
• Accurately interpret signal flow diagrams, architectural drawings, and wiring schematics.
• Work in diverse construction environments: drilling, mounting, working on lifts (above 10 ft.), and accessing confined spaces as required.

Collaboration & Client Interaction

• Maintain effective communication with Project Managers, Account Executives, and clients regarding progress, issues, and site conditions.
• Represent ITC professionally with customers, acting as a trusted technical leader.
• Provide feedback on project workflows, identifying opportunities to improve installation processes.

Knowledge, Skills & Abilities

• Leadership Experience: 24 years in a lead or supervisory AV installation role.
• Certifications:
• • CTS required.
  • CTS-I must be achieved within 3 months.
• Technical Expertise:
• • Knowledge of AVIXA standards and best practices for educational installations.
  • Proficiency with AV control systems (Crestron, Extron, AMX), DSPs (Biamp, QSC), and video/audio distribution.
  • Familiarity with classroom-specific technologies: lecture capture systems, wireless presentation, distance learning tools, etc.
• Soft Skills:
• • Strong leadership, communication, and mentoring skills.
  • Ability to problem-solve under tight timelines.
  • Professional, approachable, and team-oriented.
• Other Requirements:
• • Ability to lift 75 lbs. and work on ladders/lifts.
  • Valid driver's license and reliable transportation.
  • Flexibility to travel regionally and nationally on short notice.

Supervisory Responsibilities

• Direct and coordinate AV technician teams on job sites.
• Provide coaching and mentoring to junior technicians.
• Ensure compliance with scheduling, safety, and quality standards.
• Act as liaison with client representatives and ITC leadership.

Success Factors

• Demonstrates optimism, professionalism, and accountability.
• Leads by example, showing initiative and adaptability.
• Builds trust and rapport with both colleagues and clients.
• Provides clear communication, constructive feedback, and team motivation.
• Upholds ITC's reputation for high-quality AV integration.

Working Conditions

• Work may be in comfortable indoor educational environments, but also includes construction sites with varying temperatures.
• Regular use of ladders, lifts, and hand/power tools.
• Regional travel required; national travel opportunities available.

Compensation & Benefits

• Competitive salary with full-time employment.
• Paid vacation and sick leave.
• Medical, vision, and dental insurance options.
• Generous daily per diem while traveling.
• 401(k) program with employer contribution after one year.
• Company-provided toolkit, PPE, uniforms, and cell phone stipend.
• All work-related travel booked and paid by ITC's travel team.

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