Job Description

Manager: Logistics Customer Support

The COMET contract provides overall management and implementation of ground systems capabilities, flight hardware processing, and launch operations at NASA's Kennedy Space Center (KSC) in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services programs. We are looking for an innovative professional to lead the Logistics Customer Support organization. The ideal candidate will have extensive knowledge and experience in logistics management with an aptitude for proactive and continuous process improvement. Customer Support Logisticians interface with operations and flow management for Logistics support needs and statuses; identify critical items needed to support processing; track critical items on the Logistics Hot board and Critical Items Listing; generate shipping requests for customers; coordinate with Property/Transportation/Packing and Crating/Freight Traffic for shipments; and monitor shortages, provide shortage status, and provide mitigation support for parts/material shortages. Additionally, this department is responsible for the Inventory Planning functions on COMET, including manage materials using the PeopleSoft CIPS and GOLD inventory management systems; evaluate stock on hand and operational requirements to ensure proper inventory is available; tasks include provisioning, cataloging, records maintenance, stock level analysis, replenishments, shelf-life management, cleaning and decontamination request, and utilization reviews.

Responsibilities

• Fully demonstrates all position requirements of previously successive role.
• Works to lead and set priorities for the Department, along with implementing process improvements.
• Serves as a mentor and leads others in the Department to reinforce process adherence, effective customer interactions, and cultivate organizational success.
• Serves as focal point for work assignments of the group; plans, organizes, and coordinates the activities of personnel. Controls and reviews work to assure timeliness and accuracy of responsible functions.
• Ensure the logistics support of COMET engineering, shops and operations; assisting employees on the research of available materials, suggested alternate materials, and requirements definition for materials to be procured.
• Being proactive in working issues with supply chain, including both COMET procured parts/material and those provided by Original Equipment Manufacturer (OEM) partners.
• Prepare a variety of formal and informal reports for both internal and external distribution, as required.
• Coordinate, compile, and prepare a variety of management related information.
• Present overarching issues and Logistics status at management, risk and readiness reviews.
• Develops and supervises employee improvement plans.
• Establishes and maintains schedules for the group to be consistent with budgetary and time constraints with emphasis on safety of operations.
• Assists employees with problem resolution; counsels employees and commends, or reprimands as appropriate; conducts performance evaluation interviews; seeks interpretation of company policies as required and informs employees; enforces safety regulations.
• Conduct meetings to coordinate department activities.

Qualifications - External

Bachelor of Science (BS) in related management area; at least 10 years related experience including at least three years of successfully managing people. Depending on the candidate's experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.

Essential Functions

Physical Requirements

• Will be required to climb stairs to access equipment for troubleshooting.
• Climbing ladders and platforms will be necessary.
• Will be required to wear hearing protection, eye protection and other associated personal protective equipment.
• Position may involve extended periods of sitting or standing.
• Physical requirements are sitting, walking, standing, extensive use of stairs, and access to remote structures.
• Must be able to work in tight confined space areas.

Work Environment

• All work must be completed in a safe manner in accordance with NASA and Company safety standards.
• Will be required to work inside and outside throughout the test complex.
• Position requires daily individual to travel to different areas on site.
• Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand is required to access various locations on the facility.

Equipment and Machines

• Cranes and other heavy equipment such as crane carriers, Hi-Rangers, man lift platforms, hydraulic lifts, spider staging, converter dollies, cargo lift trailers, and tractor/trailers.
• Operate computer terminals, personal computers, and related computer peripheral equipment to maintain/adjust database logs and records, print documents and record work performance.
• Personal computer, scanner, copy machine, telephone, laser printer, fax machine, and other office equipment including desk supplies.

Attendance

• Work assignments are normally 8 hours shifts, 5 consecutive days per week.
• Must be dependable and punctual.
• Occasional overtime, sometimes with short notice, is required to meet demanding schedule

Other Essential Functions

• If offered a position, proof of U.S. Citizenship or Legal Permanent Resident/Green Card holder of the United States is required.
• Needs to have clear, concise, and accurate communication skills.
• Must have ability to work well with office staff and customer representatives.
• Government security clearance may be required in the future.
• Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary.
• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
• Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.
• Must possess and maintain a valid CDL with endorsements Florida driver's license.
• Must pass a federal background investigation.
• Must comply with all "drug free workplace" requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.

Access to Kennedy Space Center Amenities

While doing your part to help further space exploration at Kennedy Space Center, you can enjoy many on-site amenities, such as:

• Child Development Center
• Discounted tickets to local attractions and theme parks
• Credit Union
• Fitness Center
• Barbershop
• NASA Exchanges

Flexible Schedule and Telework

At Amentum, we value your time and commitment. Here at Kennedy Space Center, we offer partial telework options and flexible work schedules for many of our positions. The ability to utilize a flex schedule or telework will depend on your department's demands and needs.

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