Job Description

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE

Monday - Friday, 9:00AM - 5:00PM

SUMMARY

Family Service League is seeking a full-time Office and Field Coordinator for our Ombudsman program in Bay Shore. The Office and Field Coordinator will support program operations, scheduling, and facility visits. The Office and Field Coordinator will be responsible for high-volume data entry, monthly reports, answering phones, continuing education tracking, planning events, and conducting outreach in addition to visiting facilities as necessary for advocacy.

We offer a generous benefits package including the following:

• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company-paid Short-Term and Long-Term Disability
• May be eligible for Public Service Loan Forgiveness (PSLF)
• Employee Discounts and more!

RESPONSIBILITIES

• Provide program staff with support, including answering high-volume calls to the program from long-term care residents in nursing homes, assisted living, and adult home facilities, their families, and the general public
• Address resident concerns and relay when appropriate to Ombudsman volunteers and/or program staff
• Travel to various long-term care facilities to provide coverage and participate in resident councils
• Interact effectively with service provider agencies, advocacy organizations, and regulatory agencies
• Develop rapport with volunteers and follow up with the volunteers to request outstanding reports and other necessary documentation
• Enter data and staff reports into a program database on an ongoing basis and run monthly reports
• Assist with quarterly and annual audit preparation
• Check requisitions and track program spending on an Excel spreadsheet
• Maintain RSVP list for volunteers for various monthly events throughout the year, including trainings, in-services, discussion groups, holiday events, and special events
• Order office supplies and program supplies necessary for trainings and special events
• Handle external and internal mail, large volume mailings, faxes, and filing
• Attend Ombudsman Certification training and other necessary programmatic or agency trainings as required
• Assist Ombudsman volunteers on accurate program reporting
• Assist the Program Director and Volunteer Coordinator with additional projects
• Obtain NYS Ombudsman license/certification
• All other duties as assigned

QUALIFICATIONS

High School Diploma or equivalent required. Bachelor's Degree in human services, social work, or related field of study preferred.

NYS Ombudsman certification required - training provided and must be completed within six months of employment.

Minimum of 3 years of experience working with older adults and disabled individuals is required.

Understanding of aging, health care, and long-term care issues is preferred.

Computer proficiency, including Microsoft Office, is required.

Strong interpersonal skills and the ability to deal effectively with a diverse range of people is required.

Excellent organizational skills and ability to manage multiple tasks and meet deadlines are required.

Excellent verbal and written communication skills, as well as presentation skills, are required.

Valid and clean New York State Driver's License required.

Ability to work evenings and weekends as needed is required.

PHYSICAL REQUIREMENTS

Some light lifting required.

Job Tags

Full time, Temporary work, Work at office, Flexible hours, Weekend work, Afternoon shift, Monday to Friday,

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