Job Summary We are seeking a highly experienced IT Technical Services Manager to lead global technical operations and strategic development of QAD ERP and EDI systems. This leadership role involves managing a distributed team across multiple regions, supporting mission-critical integrations, and ensuring alignment with global business and compliance requirements. The QAD and EDI platforms serve as the backbone of global manufacturing, supply chain, and financial operations.\n\nResponsibilities:\nOversee global QAD ERP and EDI platforms, ensuring 24/7 operational support across time zones.^Maintain system uptime, performance, and availability in compliance with international SLA requirements.^Lead large-scale QAD upgrades, EDI integration rollouts, and cross-functional transformation initiatives.^Partner with business units across North America, EMEA, LATAM, and APAC to deliver scalable, regionally compliant solutions.^Lead a team of technical analysts and developers.^Establish governance, standardization, and best practices across QAD and EDI landscapes.^Ensure secure, reliable integration between QAD, EDI, and external systems (MES, PLM, WMS, CRM, 3PLs).^Maintain compliance with international trade, data privacy (GDPR, CCPA), and security standards (ISO 27001, SOC 2).^Manage global EDI VAN and ERP service providers, including contract negotiation and roadmap planning.^Collaborate with technology partners to optimize licensing, cloud migration strategies, and support frameworks.^Drive automation, standardization, and system enhancement initiatives.^Monitor and improve KPIs around transaction success rates, system availability, and issue resolution times.
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