Job Description

Title: Travel Counselor


Location: Remote


Duration: 04 Months


Pay Rate: $30- $32/hr W2

Description:


As a Travel Consultant, you ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.


Most of our Traveler Care leadership started in this role, and you can find us in almost every other department.

What you ll do:


Advise and arrange travel for corporate business customers (both individuals and groups)


Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services


Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations


Use Global Distribution Systems (GDSs), specifically native system APOLLO.


Ensure compliance with customers agreed travel policy, service provider policies, and regulatory requirements


Use positive telephone service techniques and act on special customer requests


Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels.


We look forward to sharing more detailed job functions and key performance indicators during the interview process

Requirements :


What We re Looking For:


Passion for excellence in client service, including proactive anticipation of needs


Native GDS expertise in APOLLO


Professional communication (written and verbal)


Attention to detail


Act with integrity, and look after personal traveler information


Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)


Resolving customer issues quickly and independently / with supplier


Teamwork and openness to feedback eTeam Inc.

Job Tags

Remote work,

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