Job Description

Job Responsibilities:

• Provide technical end-user support via telephone and email.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
• Log remotely into client"'s computer and help them solve software issues.
• Document issues daily into the ticketing system and follow up on existing tickets.
• Troubleshoot hardware, software, and network related issues.
• Escalate problems to the next level of support when necessary.
• Be a team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues.
• Show willingness to help people in having continuity in their computer-based activity.
• Be able to communicate problems/issues to customers in a non-technical manner.

Additional Note:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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